Exchanges & returns
If you are not completely satisfied with the products you have received, you may return them at your own cost within 14 days of receipt. The items must be complete, unused and returned in their original packaging. If these conditions are not met, you will lose your right to return.
The right to cancel orders or return products does not apply to customized or personalized items or cut fabrics.
Please contact us beforehand at firstname.lastname@example.org if you wish to return a product. You will need to specify the order number, the items/quantities that you wish to return and a statement or complaint. We will then forward you the return address.
We will send you an email when the package has arrived at Libeco Home. The contents of the package and the quality will be checked.
If your complaint is accepted we will replace the product or refund.